For questions or issues not listed above, feel free to call our office to speak to our staff, who will be able to best direct your call.

Schaumburg Office: 847/240-2211 Press "0"
Vernon Hills Office: 847/918-8282 Press "0"
Crystal Lake Office: 815/356-5050 Press "0"

Please do not call the number listed on your caller ID as it is not a direct number and it will not be answered. Please call one of the main numbers listed above.

Business Office Hours
In general, our office staff are available to assist you. Therapists and MD’s appointment hours tend to extend beyond the below hours:
Monday - Thursday 9am-5pm
Friday 9am-4:30pm

Prescription Refills and Requests

Patients are responsible for being aware if their prescriptions are running low and scheduling an appointment before they run out. Helpful tips for prescription refills.

• Refills are called in Monday - Friday 9am - 4:30pm, excluding Holidays when the office is closed. You may still call in your prescription request after-hours by leaving your requests on the prescription request line which will then be called in on the following business day.
  
• NOTE: To have your prescription refilled in the quickest manner, please contact your pharmacy and ask them to fax over a prescription refill request to the appropriate office where your records are kept (see list below if unsure).
• Please call the correct office for your prescription refill based on your Physician. This is their main office location where your medical records are kept:


• Schaumburg Office: (Drs. Perakis, Resis, Woods and Kuo)
  847/240-2211 x222
  
• Vernon Hills Office: (Dr. Paul, Dr. Fabsik, Dr. Raden)
  847/918-8282 x244
  
• Crystal Lake Office: (Dr. Lee)
  815/356-5050 x222
  
• Medications (controlled substances) that cannot be called in are:
  

Adderall (XR),   Concerta,   Ritalin,   Focalin,   Dexedrine
Methylin,            Metadate,  Dextrostat, Vyvanse, Daytrana Patch

• These above prescriptions require a written script that cannot be called or faxed into a pharmacy & must be filled within 7 days from the date it was written.
  
• Psychiatrists are the only doctors within the practice that can prescribe medication. PRA psychiatrists are: Dr. Perakis, Dr. Resis, Dr. Woods, Dr. Kuo, Dr. Paul, Dr. Fabsik, Dr. Raden and Dr. Lee.
• The doctors review requests several times during the day and then decides if and quantity they will be refilling the prescription or if they require an appointment in order for the prescription to be filled.
• Mail order prescriptions are written at appointments only. PRA does not fax or call in mail order requests.
• After hours, lost, destroyed, altered and/or expired prescriptions may be subject to a $15 rewrite charge per incident and are due when picking up the new prescription. This charge cannot be billed to, nor reimbursed by insurance. Each psychiatrist determines whether there will be a charge requested for a rewritten prescription.
• The on-call psychiatrist is available to you to handle problems with medication emergencies and situations, which require immediate attention, and not to provide routine prescription refills. Please be advised that if the on-call doctor is not your regular psychiatrist or you have not followed up with your physician recently, you cannot expect a full month refill to be called in, regardless of your prescription plan.
• In order for a prescription to be called in, you must provide all of the following information:
  
  
  • Your name (PLEASE SPELL) and doctor you see.
  • Your return telephone number with area code (Please turn off privacy manager for return calls).
  • The medication(s) you need refilled (include amounts and dosage(s)).
  • A pharmacy telephone number (Illinois pharmacies only).
  • If your prescription can not be called into a pharmacy please specify if you would like to pick it up (include office location) or if you would like it mailed (include address).

• Psychiatrists/MD's You can leave a voicemail message for your psychiatrist by contacting them at their main office and entering their extension. For urgent or emergency calls, after leaving a message on your psychiatrist's voicemail, hit the # then 9 after your message. This will have your psychiatrist immediately paged. Please limit paging for urgent or emergent needs. All administrative calls can go to our general voicemail box, which is also confidential at extension 0. Prescription requests should go to our prescription request line at the appropriate office. Prescription refills and requests.
• The therapists' voicemails do not page them unless you follow the prompts to do so.  For all our offices, after leaving a message, press the # key followed by the 9 key which will have your therapist paged.
  
• Messages can be left 24 hours and 7 days a week as needed.  Please allow 24 hours for non-emergent messages to be returned for both the psychiatrists and therapists. Please turn off privacy manager when you are expecting a call back from your psychiatrist or therapist.  Please be aware that calls that are lengthy (over 10 minutes) may be subject to a charge.  This charge is determined by your psychiatrist or therapist.
  
  

Important Contact Information

• Appointments for all MD's are made by office staff.
  • Schaumburg Office: 847/240-2211 press "0"
  • Vernon Hills Office: 847/918-8282 press "0"
  • Crystal Lake Office: 815/356-5050 press "0"

• After each appointment your doctor will instruct you on when he or she would like you to follow up.   Most follow up appointments initially when medications are first prescribed maybe as soon as one to two weeks and will eventually be spread out further once medications are stable.
• Standards of practice for PRA psychiatrists is that you keep appointments within the required time, regardless of times available in the physicians schedule. PRA does not guarantee after school, evening or Saturday appointments. We are aware that work, school and extra curricular activities can be difficult to schedule around and will do our best to work with you.
  
  

• Some of our doctors book up very quickly so we recommend that you make your follow-up appointment at check out.
• PRA does not guarantee confirmation calls.  We do our best to make the reminder calls but there may be circumstances where we will be unable to do so.  We will be glad to give you an appointment card as a reminder when you schedule your appointment.
  
• Although your doctor writes you a prescription for 3 months or more, follow up appointments as indicated by your psychiatrist, are still required.  Most PRA doctors maximum time between appointments is 3 months (please check with your doctor if you are unsure). If you do not follow up within that time, you may experice a delay in filling your prescription.
  
• Failure to followup after a 6 month period of time will automatically result in your clinical case being closed and may require a new evaluation if you choose to see your psychiatrist again.
  
• Dr. Donna Woods, Dr. SooMi Lee and Dr. Donald Raden, are all child-adolescent psychiatrists, are the only doctors that work on Saturdays.
• PRA requires 24 hours notice for cancellations or the patient will be billed for a missed appointment. Being late to your appointment may result in a missed appointment fee having to reschedule the appointment. Our doctors generally do not run late and keep to their scheduled times.
  
• When you come in for an appointment, PLEASE CHECK IN WITH THE RECEPTIONIST. If you do not inform the receptionist you are here, the doctor will be unaware you have arrived. Most psychiatrists do not use the switches, so please see the receptionist she will instruct you on if you need to do a switch.
  
• New patients over the age of 18 must call in to make their own appointments patients 12-18 must be aware an appointment is being made for them.
  
• PRA can not release, call, mail, relay ANY information to ANY outside party unless a release is signed by the patient.
  
  

Important Contact Information

All therapists now have only one contact voicemail number even though they may see patients at multiple locations.  See table below for main office contact number and extension for your therapist.

• Schaumburg Office: 847/240-2211
• Vernon Hills Office: 847/918-8282
• Crystal Lake Office: 815/356-5050

A few helpful tips to help you and PRA in processing claims quickly:

• Please make sure we have the current insurance on file. Failure to supply PRA with new insurance information resulting in no payment, will result in the full financial responsibility to be due by the patient.(see new insurance form under FORMS)
  
• Please make sure we have your correct spelling of your name and current address on file. Insurance claims will be denied if name and address does not match their records.
  
• PRA does not submit to secondary insurance, so make sure to ask for a copy of the bill at checkout so you can submit on your own.
  
• Missed sessions charges are initiated by your therapist or doctor.  Therefore, they would be the only ones that can remove the charge. If you are disputing the charge you would need to discuss it with your doctor or therapist directly.
  
• If PRA is having problems with a claim, we ask that you contact your insurance company to help us expedite the claim process.
  
• We make every effort to ensure insurance claims are paid correctly. PRA will make one attempt to work with your insurance company to pay for services. After one attempt, balances not paid by the insurance company will be the patient's responsibility.
  
• Every Insurance policy is different. For specific plan coverage you will need to contact the phone number on the back of you insurance card.
  
• PRA accepts cash (must be exact), personal check, Visa, MasterCard and Discover. We can not process any credit card charges under $15.
  
• Charge cards can be put on file for patients that are seen when no office staff is present or if it is an adolesant whose parent is not present to pay.
  
• We can issue a receipt for proof of payment if needed.
  
• PRA does not accept Medicaid, Kid Care or workman's comp claims.

We are looking forward to working with you.

CONTACT